Ecigaspire.co.uk Terms and Conditions
The following are terms and conditions for
the sale of goods that will govern any contract
for sale that we enter into with you the
consumer. Please read these terms and conditions
These Terms and Conditions tell you the
rights and obligations you have. You may
have other rights granted by law and these
Terms and Conditions do not affect them.
This does not affect your statutory rights
as a consumer.
We would advise you to print these terms
& conditions of sale for your own reference,
as they form part of the contract for the
sale of goods between Ecigaspire.co.uk and
you the consumer.
For more information on your statutory rights
please click here
Ecigaspire.co.uk's contact details
Our registered office is:
Unit 22 Delph Road Industrial Estate
If you have any issues about our service,
or any goods or services you have purchased
from us, please contact us via our contact page.
Purchasing from us
To purchase from us you must be over 18
years of age. Currently, we can only ship
to limited countries (please check countries
on checkout of web site). By submitting
your order you are offering to buy the goods
at prices and terms as stated, and allowing
us to use your personal details for the
purposes of supplying goods (including passing
your details onto couriers and other subcontractors).
We will not use your details for other purposes
without asking your consent and you may
ask that your details are removed from our
system by writing to the address above.
We are not obliged to supply the goods to
you until we have confirmed acceptance of
your order - Your order is deemed accepted
when you receive a confirmation for despatch
of goods, this is when the contract is made.
You do not own the goods until we receive
payment in full. If you discover you have
made a mistake with your order please contact
Customer Care immediately. Please do this
before we confirm your order.
WEEE is a european directive relating to waste electronic and electrical goods. If you would like to read more information on this, clicking here will take you to our WEEE information page.
Product images displayed are for illustration purposes only and may differ from actual products received. Ecigaspire.co.uk endeavour to supply goods as per images shown, however manufactures do vary design and packaging and we reserve the right to supply identical items with alternative packaging without prior notice to the customer.
Views & Reviews
Views & reviews expressed by Ecigaspire.co.uk's customers displayed on the site are the views of those individuals, and are not the views or reviews expressed or implied by Ecigaspire.co.uk or any of its associates. Ecigaspire.co.uk cannot and will not be held responsible for any views or reviews posted or expressed by those individuals.
Ecigaspire.co.uk will make every effort to ensure views and reviews by Ecigaspire.co.uk' customers are as written or posted by individuals, and not amended for the benefit or products promotion or Ecigaspire.co.uk.
All goods supplied are brand new unless otherwise stated
Prices and Payment
All goods are priced inclusive of VAT at
the Applicable Rate, unless otherwise stated. For out
of stock items, delivery dates given are
only estimates. Prices are shown in UK pounds
sterling and will be billed in UK pounds
sterling. If your credit card company operate
in a different currency, your credit card
company will convert payment from UK pounds
sterling to your local currency at their
current conversion rate.
All prices and offers are subject to change,
and availability. Prices are checked regularly,
however, Whilst every effort is made to
eliminate errors in pricing, sometime errors
do occur. If prices on web site are shown
higher than actual selling price - we will
make adjustments and charge the correct
price to you, if prices on the web site
are shown lower than actual selling price
- than we will at our discretion either.
a) contact you, cancel your order and refund
your money, or b) contact you to confirm
if you wish to proceed with the order at
the correct price. - Subject to not selling
below our cost price.
The purchaser is liable for any additional local state,
country taxes, import duties or copyright levies,
should these arise.
Credit Card Security
Once you have gone through our checkout,
you will be diverted to our protected secure
online payment system with our credit card
Your credit card information will be held
in protected SSL secure servers, we will not have access
to your full credit card details, and we
will not release information regarding your
credit card. Your credit card details will
only be used for transaction authorised
We do not store credit card details nor do we share customer details with any 3rd parties
We do not store our customer's financial details
By law you have the right to cancel any
order within 14 working days of the day after
the item is delivered to you. the right
to cancel does not include certain goods
or services i.e opened coils or e-liquids. You need to write to us
Unit 22 Delph Road Industrial Estate
or use our contact form
and inform us in advance of you wish to exercise your
right to cancel your order. We will refund the orginal amount paid. All we ask is please
take care of our goods, ensure all items
are complete are in their original packaging,
unused and in resalable condition. For your
protection, please send items back well
packaged and using a recorded delivery service. Items returned under the cooling-off period must be returned at your cost.
If you do not return the goods within 21
days of cancellation we will collect the
goods from you at your cost and will deduct
the cost of collection from your refund,
or if requested we will arrange collection
of items at your cost.
All monies paid for cancelled goods will
be refunded within 30 days from date of
Please note: It is a legal requirement
that you take care of the goods and you
are responsible for the carriage costs of
returning goods to us unless we delivered
goods to you in error, or if goods are faulty.
For more information on your rights to Cooling-Off
Click here http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling
Over 98% of Ecigaspire.co.uk orders processed
before 3pm are dispatched the same
day, Subject to the following.
We aim to deliver goods to you within the
time scale indicated but we cannot give
an exact delivery time or date. We also
may deliver the goods in several consignments,
but will not charge any extra delivery for
You will be informed by e-mail when
your goods have been dispatched from our
Should you have any problems
* If you do not receive your goods within
7 days or you have items missing or your goods are
damaged from delivery.
Please contact us immediately via the contact us page.
If you do not contact us
within seven working days from date of receipt,
we may assume your goods have been delivered
in perfect condition.
If we have not dispatched the goods within
30 days of expected delivery then you may
cancel the contract. We will refund any
monies paid by you.
If our couriers attempt to delivery your
goods and no recipient was available to
take delivery, they will take your goods
back to the local depot and hold your package
for upto 3 working days, if the package
has not been successfully delivered within
the time given the order will be returned
back to us and classed as a failed delivery.
If you order has been classed as a failed
delivery, we can either re-send your order
(at your cost) or a refund will be issued
for the order less any delivery costs incurred
In the unlikely event of you experiencing
any issues please contact us
Free Shipping Offer Terms and
All orders with free delivery will be sent either by Royal Mail second class or My Hermes 5 up to 5 day service.
Damaged or defective goods
You should inspect your goods immediately
upon delivery for defects, damages or shortage.
Please note images used on our web site
are for illustration purposes only and may
differ from actual products received. If
you find any defects or damages you must
inform us by write to us as soon as possible
and we will arrange the return of your goods,
either to us, or the manufacturer. Warranty
on all items, are RTB (Return to Base) excluding
items damaged in transit, (these will be
replaced at no cost to you). If the goods
are found to be damaged or defective prior
to delivery to you, we will repair or replace
the goods or refund the price paid by you.
All products must be in their original condition,
at date of receipt. Any modifications may
invalidate warranties for the goods.
Aspirecig Limited cannot be held responsible for losses or damages arising from incorrect used of goods supplied.
Your statutory rights as a consumer are not affected by this
If you are a business
or if the goods are used wholly or in part
for business purposes we shall not be liable
to you for any business loss including loss
of profits (whether direct or indirect)
business data, revenue, goodwill, or incidental,
or consequential loss that you may suffer
as a result of the purchase of goods from
us. Any other liability shall be limited
to the price paid for the goods. We do not
exclude our liability for fraud or for death
or personal injury. For our performance
time is not of the essence. Returns are
subject to a 15% Handling fee. You will
not export any goods purchased from us in
contravention of any International laws
& by laws.
All Returns must be authorised by us.
All items suspected to be damaged or faulty
must be returned and tested, if no fault
can be found or suspected fault replicated,
then the item/s will be returned to you
at your own cost (a handling charge of
£25.00 may be incurred for testing
Customers that request the return of goods that have been purchased and either changed their minds or just wish to return items, can do so providing that the goods to be returned have not been opened or used in any way. There is a £5.00 handling charge for such returns and also where the company has incurred postage costs, this cost will be deducted from the cost of the goods returned.
To return any goods to us, your first must contact us for authorisation. Please ensure that you clearly
label all goods for return with your Name
and Order number.
Then send your goods to
Unit 22 Delph Road Industrial Estate
We advise you to print and keep safe a copy
of these Terms and Conditions. Please send
goods back to us using recorded delivery
with insurance, we can not be held responsible
for goods damaged in transit whilst returning
Ecigaspire.co.uk are aware that you the
consumer are concerned as to what happens
with personal information provided by you.
We respect your privacy and treat all information
as private and confidential, we will only
use information supplied by you for the
purpose of internal accounts purpose, delivery
of goods, and for us to keep in contact
with you from time to time regarding your
order progress. We may also use this information
for improving our quality of service and
inform you of promotional deals we are offering
from time to time.
We do not and will not sell or release information
provided by you to any other third parties,
except when in connection with your orders,
or in exceptional cases of debt recovery.
Unless required by law.
of your shopping patterns thus enabling
us to identify you. Should you wish you
can disable cookies through the browser
settings but doing so may prevent our shopping cart from working.
Trade Marks & Logos
All Trade Marks & Logos used belong
to their respective owners, and we will
comply, acknowledge and respect the owner's
wishes as and when requested.
All contents in Ecigaspire.co.uk including
text, images, designs, graphics, logos is
the property of Ecigaspire.co.uk or their respective copyright holders and is
protected by United Kingdom and International
copyright laws. You may not use, copy and/or
extract any part or parts of this web site
for your own use without the express written
consent of Ecigaspire.co.uk